FAQ's

Do we carry first quality products?

Yes we do! All of our fabrics, wallcoverings and trims are guaranteed first quality. All of our products come direct from the Designer Brand. If there is ever a flaw, do not cut any product and return it to us. We will pick up your item and replace it.

Will I get charged sales tax?

No, only if your order is shipping to New York State. Fabrics and Home is located in New York and must collect sales tax only in New York.

Do we have a minimum order?

Our minimum order is 2 yards of fabric or trim or 2 rolls of wallcovering. However, some designer brands have larger minimums and we would need to pass this onto our customers. We will let you know if this applies to your order, when you order. There is a $9.00 cut fee for orders 5 yards and under. For wallpapers, there is a $15.95 fee for 5 rolls or yards and under.

What happens if the item I receive has a flaw?

It is very rare for this to occur; however, if it does, do not cut your fabric, wall covering or trim. Notify us immediately and we will replace it at no extra charge to you.

What do I do if I get the fabric, wallcovering or trim and do not like it?

There will be a restocking fee on all orders and the amount depends on the designer brand you ordered from plus the cost of shipping. To avoid this situation we recommend you order a sample before you place your order. If any item has been cut, it cannot be returned. All claims must be made within 30 days. Refused shipments or cancellations after shipment has been made are subject to a 25% restocking fee plus shipping. Some designer brands may have a no return policy.

Do we carry discontinued items?

No we do not.

Do we carry fabric from different furniture manufacturers?

No, companies that make furniture use fabrics that cannot be sold without also buying the furniture. Furniture companies, code their fabrics so only people who buy their furniture can buy the fabric.

Can I ship my fabric to my workroom?

Yes, we will ship direct to any workroom in the country and make sure your items are properly labeled with your name and job instructions.

How do I clean my fabric?

We recommend dry cleaning most fabrics, unless their are different specification from the individual design brand.

Do we scotch guard, Teflon coat fabrics?

Yes, for an additional charge.

How do I know how much fabric to order?

We recommend asking whoever is doing the work for you to ensure you are ordering the correct amount. Our "How to Measure" chart can be helpful as well. However, it is best to ask the person doing your work.

What is the difference between a memo sample and a cutting for approval (CFA)?

A sample is a piece of fabric, wallcovering or trim that comes from a random dye-lot. The purpose of a sample is for you to determine if you want a particular design. A cutting for approval (CFA) comes from the exact bolt of fabric, wallcovering or trim you would be ordering. A CFA's purpose is to match colors. A CFA is much smaller than sample than a regular sample.

Can I keep samples?

Samples are yours to keep and you do not need to return them to us. However, certain designer brands would like the samples back if you do not need them. These brands put a return envelope with paid postage with their samples, so the sample can be returned to them free of charge to you. As a courtesy to the designer brand you ordered from, you can return their samples, but it is not required.

What sizes do samples come in

All samples are meant for interior designers’ usage and are very generous. A large pattern will be a large rectangle for you to visualize it accurately. The larger the repeat, the larger the sample; this is done so you can see the entire pattern. A solid pattern will be an adequate size to view the pattern.

Why do samples cost money?

The $8.95 sample fee covers the cost it takes to order/process and track your samples. This fee is nonrefundable, unless you do not receive your sample. Samples can be ordered online or you can call our customer service department.

What is the metric conversion for inches, feet and yards?

METRIC CONVERSION: 1" (inch) = 2.54 cm., 1 foot = 0.3048 meters, 1 yard = 0.9144 meters.

How can I track the products I have ordered?

All products are shipped directly from the designer brand. If a package has not arrived 5 to 7 business days after your order was placed, please contact our office and we will obtain the tracking information.

Is overnight or 2nd day shipping available?

Overnight and 2nd day shipping are available. Please call our customer service department for expedited shipping prices.

When will I receive my order?

If your product is in stock, you will receive your order within 10-12 business days from the date of your order.

How are products shipped

All products are shipped FedEx Ground or Ground UPS unless otherwise requested.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express and Discover.

What happens if my product is on back order?

We will notify any customer if a product that they ordered is on back order. We will process the order when the customer approves the back order date. Every order ships direct from the designer brand, so once the back order is approved, your credit card will be charged and your order will be processed.

Are products subject to price increases?

Prices are subject to change due to market conditions. If this happens, we will notify you before your order is processed.